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Showing posts from July, 2016

Firebase experience update

While the issue described in the last post is not yet resolved, I have had some very nice email exchanges as well as a conversation via Google Hangouts with a Firebase tech support person.  Apparently despite the fact that I am registered as paying for some Google services, I am bumping into something related to the free limit and tech support needs to work that out with the billing folks.

In the meantime, I will make certain an app or two has billing activated and see what happens.  As I told the tech support person, I believe Firebase is good technology but I am caught in a crack between the legacy and current releases.

I do hope this issue is not existent or made easier for others.

Happy coding (and getting access to technology),
Carl

Firebase experience

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I started with Firebase before Google bought the company.  It's definitely a cool technology but as it sometimes happens support is not always great from big companies.

In trying to move an app from the "legacy platform" to the as-of-Google-IO-2016 new platform.  This process seems like it would be simple enough because they built a nice UI which ultimately takes you to an import option.

When I click on the Import button for any of my apps, I get the message I have captured below.


I have had several tech support email exchanges for the past month or so.  They are always polite, sometimes apologizing for my trouble but not necessarily quickly (day, two, or more between emails).

The bottom lines is 1) it's not fixed...yet and 2) I don't think one can rely on such and call it support.

I have a credit card on file with my Google account (I continue to experiment with various Google services) but I have been told this may have something to do with me relying on the f…